The cost of finding out late
A common scene: the company hires, the new employee starts and, in the first week, discovers that no line passes near home at the shift time. From there, all the ways out are bad:
- the employee arrives late or doesn't show up;
- the company pays for extra commuting;
- operations hastily creates a detour in the route;
- or the person asks to leave before the probation period ends.
All of these situations could have been avoided with one question asked before hiring: does the transport serve this candidate?
What transport validation for candidates is
It is a lookup that HR does in the selection process using three pieces of information:
- The candidate's address;
- The position's shift and site;
- The routes, stops, schedules and capacity of the charter service registered in Merus.
With that, the platform shows whether the transport serves them, with which line and under what conditions.
What the recruiter sees
| Result | Meaning | Next step |
|---|---|---|
| Served, with a seat | There is a line on the shift, a nearby stop and a seat on the vehicle | Proceed with hiring and assign |
| Served, no seat | There is a line, but the vehicle is full on that shift | Assess capacity reinforcement with operations |
| Served with adjustment | The nearest stop is far away | Assess a route change or a new stop |
| Not served | No line serves the shift in that region | Decide with operations before the offer |
Step by step in the selection process
1. Register address and shift
At screening or the interview, the candidate's address and the position's shift are entered into Merus, manually or through integration with the recruiting system.
2. Check coverage
Merus calculates the distance from the candidate's home to the route and the nearest stop, checks the shift's lines and the available capacity.
3. Involve operations when needed
If the route needs to change, operations receives the information before hiring and can simulate the adjustment in routing, comparing the impact on travel time and cost.
4. Decide and assign
Once the hire is confirmed, the new employee is assigned to the line and trip through the reservations and allocation flow. On the first day, they already know the stop and the time through the web lookup.
Benefits for HR and operations
- Safer hires, with transport considered from the start.
- Fewer delays and absences in the first weeks.
- Early planning of route and capacity adjustments.
- Less improvisation by operations and the carrier.
- Better experience for the new employee from day one.
Good practices
- Validate before the offer, not after onboarding.
- Use the position's real shift, since lines vary by time.
- Record the lookup result, so operations know what was promised.
- Do not use the address as a discriminatory criterion. Validation exists to plan transport; the decision to hire follows applicable policies and legislation.
Privacy
The candidate's address is personal data. In Merus, the purpose of the lookup, who can run it and how long the data remains available are defined in the project, in line with the LGPD and the company's recruiting policies.
The planned reference comes from the route; see how to build routes from addresses and shifts.
