Transport seen from the side of those who board
For the company, charter transport is a contract and a line in the budget. For the employee, it is the first and last commitment of the working day. When they don't know whether the bus has already passed, whether it will be late or where the new stop is, transport becomes a source of stress, lateness and complaints.
Much of this is not an operations problem, it is an informationproblem. The bus may be on time, but if the employee has no way of knowing, the experience is just as bad.
What the employee needs to know
| Employee's question | What Merus shows |
|---|---|
| Which line serves me? | Available lines and the stop nearest the address |
| Where do I board? | Boarding stop on the map |
| What time does the bus pass? | Line and stop schedules |
| Has the bus passed? Will it be late? | Vehicle position and predicted arrival (ETA), when there is tracking |
| Has anything changed? | Operation notices for the affected line |
Web lookup: lines, schedules and predicted arrival
The web lookup and ETA is the employee's entry point. On the phone, they find the line, the stop, the schedules and follow the vehicle on the map. The arrival prediction uses the vehicle's real position and the route path, which avoids standing at the stop not knowing whether the bus is coming.
Because it works in the browser, the lookup does not depend on installing an app. The access format and permissions are defined in each company's project.
Operation notices
Changes happen: roadwork, vehicle swaps, schedule changes on holidays. With Merus, the company's team sends notices to those who use the affected line, instead of depending on informal message groups and the carrier's communication.
Identified boarding
The identified boarding records who boarded, at which stop and on which trip. For the employee, it is a simple gesture when getting on the vehicle. For the company, it is the data that was missing:
- real occupancy per line and time;
- confirmation of service at each stop;
- a basis for adjusting vehicles and routes;
- evidence for the service audit.
Benefits for the company
| For whom | What changes |
|---|---|
| Employees | Less time at the stop, less uncertainty and information on the phone |
| HR | Fewer operational complaints and data to look after the employee experience |
| Operations | View of service and occupancy to adjust the service |
| Contracts | Evidence of service for checking the carrier |
Privacy and data protection
Merus shows employees the position of the vehicle, not that of other people. Personal data, such as address and boarding records, is handled with purpose, permissions and access defined in the project, in line with the LGPD and company policies.
Limits and conditions
The accuracy of the schedule and arrival prediction depends on the installed equipment, connectivity and project configuration. Where there is no active tracking, the lookup shows the planned timetable. Merus integrates the main telemetry hardware already used by the carrier or supplies equipment with installation.
How to get started
Implementation starts with the registration of employees, addresses, sites, shifts and lines, done by the Merus team together with the company's team. Next come the configuration of the lookup and notices, tests with a group of employees and support until everything is 100% functional. HR takes part from the start, because it is the area that feels the impact of transport on people's daily routine the most.
